For property managers
A morning that starts with four decisions, not ninety emails
You are measured on the properties you keep on top of, and spend your day on work that does not need your judgement. Agents HQ is built to hand you the parts that do.
Quote over limit
Boiler replacement, £1,840
34 Ashfield Road · landlord approval needed
No contractor response
Roof leak, 2 declines
Prospect House · offered 14 hours ago
Certificate expiring
Gas safety, 11 days
6 properties · renewal not yet booked
No access, twice
EICR follow-up work
Flat 3, Camberwell Court · tenant not responding
61 other repairs progressed on their own today
An illustration of the product interface. Sample data.
The workspace
Designed around what actually needs you
What needs you, first
The screen you open in the morning lists what has stopped moving or needs a judgement call, not every open job you have.
Late jobs, before they are late
The clock starts at the first report, so a job about to run late shows up while there is still time to do something.
One thread per issue
Tenant messages, contractor updates, quotes, approvals and photographs sit on the job, so you are not reconstructing a story from four inboxes.
On your screen
What the workspace holds
- A unified inbox across every channel
- New and emergency repairs waiting to be looked at
- Jobs that need a decision
- Quotes awaiting approval
- Contractor availability and response
- Late jobs and missed deadlines
- The compliance matrix for your properties
- Team workload across the branch
- Where the risk sits across your properties
Off your screen
What stops reaching you
- Tenants ringing to ask what is happening
- The ten questions needed to scope a repair
- Choosing which contractor to send, on a normal job
- Writing and sending the work order
- Chasing a job nobody has replied to
- Reminding a contractor to send the invoice
- Updating the landlord after every step
- Watching certificate expiry dates by hand
- Typing the same thing into two systems
When a job reaches you
It arrives with the work already done
A job that reaches you should be one you can act on straight away. By the time a repair is in front of you, the tenant has been asked the right questions. The photos are attached, the property and appliance history is there, and a priority has been suggested under your own rules.
You are agreeing or overriding, not starting. And if you override, the original classification stays on the record so the pattern is visible later.
How reporting and sorting workTenant, via WhatsApp
Hi there is water coming through the kitchen ceiling, it's been dripping since this morning
Thanks Amira. Is water still coming through now, or has it stopped?
Still dripping, faster than before
Understood. Is the flat above occupied, and can you safely reach the stopcock under the kitchen sink?
Sorted out automatically
- Issue
- Active water ingress through ceiling
- Property
- Flat 12, Prospect House, LS1
- Likely source
- Flat 16 above, unoccupied today
- Trade
- Emergency plumber
- Access
- Tenant home until 18:00, key safe 4417
Safety rule applied
Water near a ceiling light fitting. Electrical advice withheld and a property manager notified immediately.
The principle
Routine work should never need you
If a repair is moving normally, nobody at the agency should have to open it. That is the test every automated step here is held to, and the reason the daily list is short.
See a normal Monday, handled
We will run through a week of your repairs and show which would have reached you and which would not.