AI tenant and repairs assistant
A repair report that arrives ready to act on
Tenants report at any hour through the channel they already use. By the time it reaches a property manager, the questions have been asked, the photos are attached and the job is ready to book.
Tenant, via WhatsApp
Hi there is water coming through the kitchen ceiling, it's been dripping since this morning
Thanks Amira. Is water still coming through now, or has it stopped?
Still dripping, faster than before
Understood. Is the flat above occupied, and can you safely reach the stopcock under the kitchen sink?
Sorted out automatically
- Issue
- Active water ingress through ceiling
- Property
- Flat 12, Prospect House, LS1
- Likely source
- Flat 16 above, unoccupied today
- Trade
- Emergency plumber
- Access
- Tenant home until 18:00, key safe 4417
Safety rule applied
Water near a ceiling light fitting. Electrical advice withheld and a property manager notified immediately.
An illustration of the product interface. Sample data.
For the tenant
Reporting that does not need office hours
The most common reason a repair is slow is that nobody could reach anybody. Reporting works at any time, from any device, without a login to recover first.
What your tenants can do
- Report a repair at any time of day
- Be guided through the questions that matter for that issue
- Upload photographs, video and voice notes
- Give appliance make, model and serial number
- Get approved self-help guidance for low-risk problems
- Set out access details and when they are available
- Track progress without ringing the office
- Receive updates automatically as things move
- Communicate in their own language
- Confirm whether the repair actually worked
- Leave feedback once it is closed
What that gives you
- The tenant and property identified before anyone reads it
- The enquiry classified by type and likely trade
- Issue-specific follow-up questions already asked
- Descriptions and images analysed for what they show
- Stored property, appliance and policy detail brought in
- A structured repair summary rather than a paragraph
- A recommended priority under your own policies
- Real emergencies go straight to a person the moment they appear
- A maintenance ticket created without rekeying
- Non-maintenance enquiries routed to the right team
Channels
Meet tenants where they already are
WhatsApp and SMS
Where most tenants already are. No download, no account, and it works on the phone in their hand at eleven at night.
Your branded web page
A reporting page that looks like your agency, linked from your site or a QR code in the tenancy pack.
Email, in their language
Enquiries by email are handled the same way, and the conversation can run in the tenant's own language.
Safety
The part that has to run on fixed rules
An assistant that handles repairs will one day be told about a gas smell. What happens next cannot depend on what the AI decides, so it does not.
Controls that are always on
- Emergency rules you configure, applied before anything else
- Approved response templates for high-risk categories
- Explicit disclaimers wherever they are needed
- Straight to a person, with no attempt to fix it first
- Full logging of every question, answer, classification and action
- No open-ended troubleshooting for gas, electrical, fire or structural risk
Recommendations that touch compliance, expenditure or safety are reviewable by design. You set the spending limits and the rules for what needs a person, and the system records who approved, edited or rejected each one.
Self-service
Some repairs are not repairs
A tripped breaker, a boiler on low pressure, a full filter. Where it is genuinely safe and you have approved the guidance, the tenant gets an answer in seconds and no contractor is called out.
Guidance you approved
Self-help content is yours. You decide which issues qualify, what the wording says, and when the offer of guidance stops and a job is raised instead. Nothing is improvised.
Evidence either way
Whether it resolves itself or becomes a job, the photographs and the conversation are kept against the property. A recurring fault stops looking like five unrelated calls.
Questions
Common questions
See it handle a real enquiry
Bring one of your own repairs and we will walk through how it would have been sorted out, ranked and booked.