Support
Help, depending on who you are
Agents HQ is used by agency staff, tenants, contractors and landlords, and each of you needs something different. Most questions are answered below.
Contact
How to reach us
Emailhello@agents-hq.comBest for account questions, billing and anything brokenBook a demoThirty minutes, straight into the calendarBest for questions about the product and getting set up
Response times. Messages received during 9:00 to 17:30 UK time, Monday to Friday are answered the same day. Anything arriving outside those hours is answered the next working day.
Agents HQ is not an emergency service. If you can smell gas, call the National Gas Emergency Service on 0800 111 999. For fire, a serious electrical fault or anything life-threatening, call 999. Report the repair afterwards.
Agency staff
Running Agents HQ at your agency
An owner or administrator invites them from your organisation settings, sets their role and the branches they cover, and they receive an email invitation. Permissions follow the company and branch, so a negotiator in one office does not see another office's work.
Tenants
Reporting a repair in your home
Use the link your letting agent gave you, which may be a web page, a WhatsApp number or an email address. You do not need an account or a password. You will be asked some questions about the problem and can attach photographs.
Contractors
Working from a job link
Job links expire for security. Ask the agency that sent it to resend, and it will reopen on the same job with nothing lost.