For letting agents
Manage more properties without hiring more property managers
Maintenance eats more time than anything else in managing a let. Very little of it is skilled work. Agents HQ takes the reporting, the questions, the booking and the chasing, and leaves your team the decisions.
The commercial case
Six things that change for your agency
Capacity, not headcount
Growth in a lettings book usually means another property manager. If the repetitive part of maintenance is handled, the same team carries more doors.
Risk you can evidence
Compliance questions and disputes are decided on records. Every action, message and approval is time-stamped against the property.
Landlords who stay
Landlords leave over repairs they were not told about. Automatic updates and a portal they can check remove most of that conversation.
Faster repairs, fewer callouts
Jobs arrive scoped, with photographs, so the right trade goes once. Low-risk problems get approved self-help before anyone is sent.
Lower cost per repair
Every hour not spent scoping, booking and chasing comes off the cost of each job. The reporting shows callouts avoided and admin time saved.
Staff who stay
Property managers leave over repetitive, stressful admin. Take that away and the job is the judgement calls they were hired for.
What changes
The work that disappears
It is the small stuff that fills a property manager's day and never appears on a job description.
- Tenant calls asking the same questions about the same issues
- Working out enough detail to book the job
- Picking the right contractor for that property and landlord
- Writing the work order and sending it
- Chasing a contractor who has not replied
- Telling the tenant and landlord what is happening
- Finding the invoice and the certificate afterwards
- Noticing that a gas safety certificate expires next month
Quote over limit
Boiler replacement, £1,840
34 Ashfield Road · landlord approval needed
No contractor response
Roof leak, 2 declines
Prospect House · offered 14 hours ago
Certificate expiring
Gas safety, 11 days
6 properties · renewal not yet booked
No access, twice
EICR follow-up work
Flat 3, Camberwell Court · tenant not responding
61 other repairs progressed on their own today
Control
Your policies, not ours
Automation only gets adopted if the agency decides where it stops. Every rule that moves a job forward is one you configured, and every material decision can be held back for a person.
Rules you set
- Plumbing jobs go to the property's preferred plumber
- Emergencies go straight to a person, with no sorting first
- Work under a limit you set is booked without asking
- Higher value work goes to the landlord for approval
- An unanswered work order moves to the next contractor
- Overdue contractors get chased on your schedule
- Missed appointments trigger a follow-up
- Out of hours work routes to an emergency contractor
- Recurring safety checks are booked before they run out
Every automated action records the rule that fired, the time, what it was given and what it did.
Reporting
Numbers a director can act on
Not a dashboard of everything. The figures that tell you where money and time are going, and which contractors and properties are costing you both.
Built from completed jobs, not estimates
Operations
- New, open and overdue repairs
- Emergency incidents
- Response and resolution times
- How often you hit your deadlines
- Quotes awaiting landlord approval
- Missed appointments
- Missing invoices and certificates
- Property manager workloads
Commercial
- Repair cost by property, landlord, issue and contractor
- Contractor cost comparisons
- Callouts avoided
- Administrative time saved
- Self-resolution rates
- How many more properties each manager can handle
Your data
What stays yours
Multi-tenancy is not a footnote in a product that connects competing agencies to shared contractors. The boundaries are built into the data model, not applied afterwards.
- Properties, tenancies and landlord records
- Private contractor notes and relationship history
- Agency-specific rates and commercial terms
- Internal staff communication
- Your workflow configuration
- Access by role, limited to the right company and branch
- GDPR retention, access and deletion workflows
Questions
Common questions
Work out what this is worth to your agency
Bring the number of properties you manage and a rough idea of how many repairs a month you handle. We will go through where the time goes today and what would change.